EVALUATION OF THE QUALITY OF THE TOURIST SERVICE OFFERED TO FOREIGN TOURISTS IN THE CITY OF CARTAGENA DE INDIAS, COLOMBIA

Juan Carlos Vergara-Schmalbach (), Francisco Javier Maza-Avila (), Orlando Martinez-Nagle () and Carlos AndrC)s Girado-GuzmC!n ()
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Juan Carlos Vergara-Schmalbach: University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia
Francisco Javier Maza-Avila: University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia
Orlando Martinez-Nagle: University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia
Carlos AndrC)s Girado-GuzmC!n: University of Cartagena, Faculty of Economic Sciences Master in Organization Management Piedra de BolC-var Campus, Cartagena de Indias, Colombia

Tourism and Hospitality Management, 2021, vol. 27, issue 2, 293-314

Abstract: Purpose b

Keywords: Service Quality; Satisfaction; Foreign tourists; Future behaviour; Structural Equations model; Colombia (search for similar items in EconPapers)
JEL-codes: L83 (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:tho:journl:v:27:y:2021:n:2:p:293-314

DOI: 10.20867/thm.27.2.4

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