EXAMINING SUBJECTIVE AND OBJECTIVE E-COMPLAINTS AND SERVICE QUALITY IN BANGKOK HOTELS

Aswin Sangpikul ()
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Aswin Sangpikul: Dhurakij Pundit University Faculty of Tourism and Hospitality, Bangkok, Thailand

Tourism and Hospitality Management, 2021, vol. 27, issue 2, 429-448

Abstract: Purpose b

Keywords: subjective and objective e-complaints; service quality; hotels; TripAdvisor; Bangkok (search for similar items in EconPapers)
JEL-codes: L83 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:tho:journl:v:27:y:2021:n:2:p:429-448

DOI: 10.20867/thm.27.2.10

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