Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19

Viola Horvath () and Zsófia Kenesei ()
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Viola Horvath: Corvinus University of Budapest Institute of Sustainable Development Fővám tér 8. (building E), Budapest, 1093, Hungary
Zsófia Kenesei: Corvinus University of Budapest Institute of Marketing and Communication Sciences Fővám tér 8. (building E), Budapest, 1093, Hungary

Tourism and Hospitality Management, 2023, vol. 29, issue 2, 209-219

Keywords: Employee Experience; Action research; Employee Journey; COVID-19; Tourism & Hospitality Industry (search for similar items in EconPapers)
JEL-codes: L83 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:tho:journl:v:29:y:2023:n:2:p:209-219

DOI: 10.20867/thm.29.2.5

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