Economics at your fingertips  

Experience Design in Digital Services

Satu Miettinen, Piia Rytilahti, Hanna-Riina Vuontisjärvi, Essi Kuure and Simo Rontti
Additional contact information
Satu Miettinen: University of Lapland
Piia Rytilahti: University of Lapland
Hanna-Riina Vuontisjärvi: University of Lapland
Essi Kuure: University of Lapland
Simo Rontti: University of Lapland

Research in Economics and Business: Central and Eastern Europe, 2014, vol. 6, issue 1

Abstract: The aim of this article is to construct a conceptual framework for a discussion of experience design in the field of digital services. The focus is on service design and service design research with the aim of developing working tools to gain and concretize a holistic customer experience (deep customer insight) in everyday and real-time use for companies in the field of digital services.This conceptual mapping serves as a preliminary research study and development plan for the multidisciplinary research programme Need for Speed (N4S) from the perspective of the University of Lapland. The vision of the whole Need for Speed research programme (2014–2017) is that the Finnish software industry is the recognized leader in both business innovations and fast implementation of products and services in the digital economy. From the service design and design discipline point of view, this aim is achieved by adopting real-time experiments with actual company cases through service prototyping and providing instant value delivery based upon deep customer insight and creating a holistic customer experience.

Date: 2014
References: View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link) (application/pdf) (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

More articles in Research in Economics and Business: Central and Eastern Europe from Tallinn School of Economics and Business Administration, Tallinn University of Technology Contact information at EDIRC.
Series data maintained by Anneli Kalm ().

Page updated 2017-09-29
Handle: RePEc:ttu:rebcee:53