Organisational Justice and its Role in Promoting Citizenship Behaviour among Hotel Employees in Malaysia

Yu Ghee Wee (), Kamarul Zaman Ahmad () and Yap Sheau Fen ()
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Yu Ghee Wee: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kelantan
Kamarul Zaman Ahmad: College of Business Administration, Abu Dhabi University, Abu Dhabi, United Arab Emirates
Yap Sheau Fen: Faculty of Business and Law, Auckland University of Technology, New Zealand

Institutions and Economies (formerly known as International Journal of Institutions and Economies), 2014, vol. 6, issue 2, 79-104

Abstract: This study examines the role of organisational justice in promoting organisational citizenship behaviour (OCB) and assesses leader-member exchange (LMX) as well as trust in supervisor as mediators. Data is collected from a total of 227 subordinate supervisors dyads from 16 hotels, located within the central region of Malaysia. Hypothesis is postulated on the relationship between employee’s perceived organisational justice and OCBs; it is also posited that LMX as well as trust in supervisor will mediate the effects of organisational justice on citizenship behaviour. The findings reveal that procedural justice reports stronger relationship with all dimensions of OCB compared with distributive justice. Both LMX and trust in supervisor are found to be significantly related to organisational justice and citizenship behaviour. However, only LMX fully mediates the impact of organisational justice on citizenship behaviour. Conceptual and managerial implications of research findings are also discussed.

Keywords: Leader-member exchange; Organisational justice; Organisational citizenship behaviour (search for similar items in EconPapers)
JEL-codes: M1 O0 (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:umk:journl:v:6:y:2014:i:2:p:79-104

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