QUALITY STRATEGY FOR GORJ PREFECTURE

Doru I. Cîrnu () and Victor V. Banta
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Doru I. Cîrnu: Constantin Brâncusi University,Tg-Jiu,Romania
Victor V. Banta: Government - General Secretariat

HOLISTICA Journal of Business and Public Administration, 2011, vol. 2, issue 2, 49-57

Abstract: Paper purpose – To show a model of good practice in public management by implementing a quality system within Gorj Prefecture. The national context in which change and reforming government is synthesized in any government program, based on new principles, includes the following objectives: Public administration reform, based on increasing local autonomy and financial and economic autonomy; Restructuring central and local government, aiming to achieve an effective organizational model of administrative structures, while drastically reducing public expenditure; Reducing bureaucracy and streamlining public services; Approach/method – The paper uses SWOT, Tree problem analysis and questionnaire tools; Findings – Gorj Prefecture aims to provide citizens high-quality public services, in accordance with their needs, requirements and expectations, as well as the services established by law. Thus, the institution will sustain a strong culture of quality, to ensure continuous improvement of services and to increase its customer satisfaction; Originality/value – The paper introduces a new concept: "Citizen – customer”, public service consumer.

Keywords: Prefecture; Management; ISO – QMS; CAF; Customer (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:urn:urnste:v:2:y:2011:i:2:p:49-57

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