Clear rule and regulation in state department basic for effectiveness public administration

Jadranka Denkova (), Jovan Ananiev () and Strasko Stojanovski ()
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Jadranka Denkova: Faculty of Law, Univerzity “Goce Delcev” Stip, Republic of Macedonia
Jovan Ananiev: Faculty of Law, Univerzity “Goce Delcev” Stip, Republic of Macedonia
Strasko Stojanovski: Faculty of Law, Univerzity “Goce Delcev” Stip, Republic of Macedonia

HOLISTICA Journal of Business and Public Administration, 2015, vol. 6, issue 1, 20-30

Abstract: The process of changing and redefinition of the state's role in society is particularly emphasized in countries in transition, where oversized functions, particularly command and control functions of the state, should be replaced with the regulatory functions of monitoring that are more consistent in a market economy. The purpose of this paper is to understand how the effectiveness of the administration in Republic of Macedonia is measured. To obtain information on the effectiveness of public administration, a qualitative analysis of interviews of state departments, on issues relevant to the subject of the research, has been made. Hence, the subject of this paper is to identify the situation in state departments, in the aspect of managing efficacy of administration. For this purpose, topics investigated are: the organizational structure, assignment of tasks in the administration, measurement of accomplishments, indicators of efficacy inside and outside the organization, assessment and motivation of the administration. The emphasis of this paper is on the working processes in the organization, the method of assignment of tasks, the measurement of accomplishments and the indicators for measurement of the accomplishments. Thus, the assumption is that the administration cannot be realistically evaluated, if it does not rely on both internal and external indicators of effectiveness. Also, a precisely measured individual performance of administrative staff should be the principal pointer towards rewards, punishments, salaries and other forms of motivation of the administration. The conjoint conclusions from this study are as follows:1.Administrative workers are not involved in establishing the organization’s objectives; 2. A quantifiable system that could, by precise indicators, determine individual efficacy of administrative workers has not been conceived;3. No comparative analysis of the efficacy of state organs concerning the needs of citizens exists;4.A system of external evaluation (by citizens), to indicate the satisfaction with services provided by administrative workers has not been developed.

Keywords: efficacy; indicators; administration; rewards (search for similar items in EconPapers)
JEL-codes: K4 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:urn:urnste:v:6:y:2015:i:1:p:20-30

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