Aspects Regarding the Implementation of Quality Management in the Public Administration

Elena Condrea (), Anca Cristina Stanciu (), Mihaela Constandache () and Raluca Daniela Rizea ()
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Elena Condrea: Faculty of Economics Sciences, ”Ovidius” University of Constanta, Constanta, Romania
Anca Cristina Stanciu: Faculty of Economics Sciences, ”Ovidius” University of Constanta, Constanta, Romania
Mihaela Constandache: Faculty of Touristic and Commercial Management Constanta,”Dimitrie Cantemir” Christian University, Bucharest, Romania
Raluca Daniela Rizea: Faculty of Commerce, Bucharest University of Economic Studies Bucharest, Romania

HOLISTICA Journal of Business and Public Administration, 2016, vol. 7, issue 3, 35-43

Abstract: It can be said that at present, the operation of a modern, flexible and effective public administration is a prerequisite for the structural transformation of Romanian society, undertaking a profound reform in all areas of social-economic life, increasing the role of citizens in the making of decisions. However, the implementation of these changes need to register on the coordinates imposed by the European Union, which requires the achievement of operating standards comparable to those of the Member States, on clearly defined terms. This is possible only if the organizations from within the public administration have an organizational culture oriented towards quality, the management of the respective organizations is permanently preoccupied with the satisfaction of the clients’ demands and needs. The quality of public services will have to represent the most efficient method of global needs satisfaction. In the present paper we have proposed to analyse several aspects regarding the implementation of quality systems, of quality management systems at the level of the public administration organizations because they represent an essential element of the performing character of the European public administration, of the Romanian public administration.

Keywords: Quality management; Public administration; Public services; Clients satisfaction (search for similar items in EconPapers)
JEL-codes: H83 L00 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:urn:urnste:v:7:y:2016:i:3:p:35-43

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