Human Dimensions in Providing Services in the Electronic Business Environment of the Travel Agencies

Hristina Santana ()
Additional contact information
Hristina Santana: University of Economics - Varna

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2019, vol. 8, issue 3, 37-46

Abstract: The current publication is focused on the human aspect and its dimensions influencing servicing in the travel and tourism industry, specifically - the travel agency, in a situation of highly expanding electronic business environment. The author's purpose is to present the impact human dimensions have upon travel agencies. Is human nature a factor to be considered when e-technology in business steps in? What are the opportunities for the stakeholders to avoid mistakes in attracting and keeping customers by launching e-business initiatives and offerings? The author has tried to reveal the integrant relation between technology and people and the importance for the travel agent professionals of keeping the balance in developing e-business, respecting the human presence as both a provider of services and consumer.

Keywords: electronic business environment; human aspect; tourism (search for similar items in EconPapers)
JEL-codes: Z32 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://su-varna.org/journal/IJUSV-ESS/2019.8.3/37-46.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vra:journl:v:8:y:2019:i:3:p:37-46

DOI: 10.36997/IJUSV-ESS/2019.8.3.37

Access Statistics for this article

More articles in Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series from Union of Scientists - Varna, Economic Sciences Section Contact information at EDIRC.
Bibliographic data for series maintained by Pavel Petrov ().