MODERN CHANGES IN HOTEL SERVICE

Mirena Foteva
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Mirena Foteva: University of Economics - Varna

Anniversary Scientific Conference with International Participation TOURISM AND CONNECTIVITY 2020, 2020, issue 1, 641-647

Abstract: Hotel service is a complex process that can be considered from different aspects. New technologies are constantly entering the hotel service. "Smart hotels" are the wonder of the 21st century. The smartphone is becoming the main asset in the hotel. With it we control everything - we open our rooms, book various services, etc. Virtual and augmented reality are one of the main trends in the hotel industry. The possibilities of such technologies are endless. They can be used during the booking process, but mostly during the guest's stay at the hotel. Another important topic here is the sustainable development of tourism. More and more hotels are betting on the eco trend by using eco products and recycling materials and resources. This saves energy costs, which overall improves business results.

Keywords: hotel; hotel service (search for similar items in EconPapers)
JEL-codes: A0 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:vra:pr2010:y:2020:i:1:p:641-647

DOI: 10.36997/TC2020.641

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