MEDIATION IN RESOLVING CONSUMER DISPUTES IN THE PUBLIC SECTOR - OVERVIEW OF FOREIGN EXPERIENCE AND OPPORTUNITIES BEFORE THE BULGARIAN MODEL

Stanislava Kasikova ()
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Stanislava Kasikova: Center for alternative dispute resolution "Consensus"

THE MEDIATION IN THE DIFFERENT PUBLIC SPHERES 2021 CONFERENCE PROCEEDINGS, 2021, issue 1, 136-147

Abstract: This article aims to present the legal framework governing the establishment of consumer dispute resolution bodies in Bulgaria and other EU member states, as well as to analyze what should be the place of mediation as a way of alternative dispute resolution. (ADR) in resolving conflicts between traders and consumers.

Keywords: mediation; reconciliation; consumers; access to justice (search for similar items in EconPapers)
JEL-codes: K00 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vra:pr2109:y:2021:i:1:p:136-147

DOI: 10.36997/MDPS2021.12

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