CONSUMER DISPUTE RESOLUTION TOOLS

Miglena Dushkova ()
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Miglena Dushkova: University of Economics – Varna, Bulgaria

Conferences of the department "Economics and Management of Trade", 2023, issue 1, 85-91

Abstract: The present study aims to reveal Consumer Dispute Resolution Tools and their growing role in modern condition of the highly digitized Internal Market of the European Union. These tools guarantee consumer rights in dealings with traders. They are considered, and more specifically, Online Dispute Resolution platform (ODR); Dispute Resolution Bodies; European Consumer Centers; Financial Dispute Resolution Network; Nacional Consumer Bodies. Their main characteristics are considered and the possibilities that provide to consumers in dispute resolutions with traders. Special attention is given to Consumer Dispute Resolution Tools in Bulgaria.

Keywords: consumer protection; consumer disputes; tools; Online Dispute Resolution platform (search for similar items in EconPapers)
JEL-codes: M14 M38 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:vrn:commdh:y:2023:i:1:p:85-91

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