Customer Service In Logistics As A Competitive Advantage

Donka Zhelyazkova ()
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Donka Zhelyazkova: Varna University of Economics

Business & Management Compass, 2010, issue 2, 100-110

Abstract: The present work examines some theoretical aspects of customer service in logistics. There is formulated a general position on the nature of customer service, viewed as a process of creating added value as a result of the provision of additional services, with a view to overcoming the discrepancy in the temporal and spatial aspect between production and consumption at optimum cost. The service is presented as a major competitive advantage, adaptive towards the requirements of the customers.

JEL-codes: M19 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:vrn:journl:y:2010:i:2:p:100-110

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