Measuring The Impact Of The Quality Management Systems On The Costs Of Non-Compliance

Donica Stoyanova ()
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Donica Stoyanova: Varna University of Economics

Business & Management Compass, 2016, issue 1, 93-105

Abstract: Determining the impact of the implemented quality management system on the costs of non-compliance is significant for every organ i- zation which has adopted the Bulgarian Institute for Standardization ÁÄÑ EN ISO 9001:2008 in orde r to enhance its efficiency. The main objective of the present paper is to provide an algorithm by means of which the organization can make estimates concerning the contrib u- tion of the present system for cutting these costs. A set of indicators is proposed for monitoring the means spent for non-conformance needs incurred in the years before and after the QMS implementation, as well as a scheme for determining the real savings the company has achieved by reducing the considered costs using the system tools.

Keywords: quality management system; costs; non-compliances; measuring (search for similar items in EconPapers)
JEL-codes: L15 (search for similar items in EconPapers)
Date: 2016
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