MEDIATION SKILLS IN PUBLIC ADMINISTRATION

Andriana Andreeva and Lilyana Barganska
Additional contact information
Andriana Andreeva: University of Economics – Varna, Bulgaria
Lilyana Barganska: Institute of Information and Communication Technologies at the Bulgarian Academy of Sciences, Bulgaria

THE MEDIATION IN THE DIFFERENT PUBLIC SPHERES, 2025, issue 5, 13-27

Abstract: The report examines the need for and effects of integrating mediation skills into public administration practice. The focus of the study is on the implementation of new approaches that improve dialogue between the administration and citizens, inter-institutional work, and the quality of public management. It is based on real processes launched in the Varna regional administration for staff training and the application of mediation methods in administrative activities. Based on the analysis of data obtained from an anonymous survey of administration employees, summaries and conclusions are made that will serve to develop a methodology for the application of mediation in public administration.

Keywords: mediation methods; conflicts; mediator; public administration (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ue-varna.bg/uploads/filemanager/303/publis ... lic-spheres-2025.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrn:meddps:y:2025:i:1:p:13-27

Access Statistics for this article

THE MEDIATION IN THE DIFFERENT PUBLIC SPHERES is currently edited by Diana Dimitrova

More articles in THE MEDIATION IN THE DIFFERENT PUBLIC SPHERES from Publishing house Science and Economics Varna Contact information at EDIRC.
Bibliographic data for series maintained by Diana Dimitrova ().