Organizational Issues Regarding Hotel Information System Protection Activities

Stefka Petrova () and Pavel Petrov ()
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Stefka Petrova: University of Economics - Varna, Varna, Bulgaria
Pavel Petrov: University of Economics - Varna, Varna, Bulgaria

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2025, issue 2, 49-57

Abstract: In the current stage of digitalization, the hotel industry is characterized by an intense dependence on information technology. This dependence makes hotel computer networks critical infrastructures requiring a high degree of protection against cyber threats. Hotels represent a particularly vulnerable sector due to the large volume of personal and financial data, numerous external integrations (tour operators, payment systems, online booking platforms), hiring seasonal and rotational staff, and the presence of a variety of devices, often without centralized management. The NIST Cybersecurity Framework 2.0, published in 2024 by the US National Institute of Standards and Technology, offers an integrated cybersecurity management model applicable to all industries, including the hospitality industry. Its strength lies in its adaptability to different organizational sizes and specificities. This publication examines how the measures described can be applied to protect hotel network infrastructure, focusing on organizational issues arising in the implementation process.

Keywords: hotel; cybersecurity; NIST CSF 2.0; Property Management System; Hotel Information System (search for similar items in EconPapers)
JEL-codes: L86 (search for similar items in EconPapers)
Date: 2025
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