Towards Change Management in Tourism: the Evidence from North Macedonia
Hristova Snezana (),
Misoska Ana Tomovska () and
Kovachevski Dimitar ()
Additional contact information
Kovachevski Dimitar: School of Business Economics and Management, University American College, Skopje, Macedonia
Czech Journal of Tourism, 2019, vol. 8, issue 1, 3-15
This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.
Keywords: change management; tourism; tourist agency; organizational model; North Macedonia (search for similar items in EconPapers)
JEL-codes: L20 L21 L22 (search for similar items in EconPapers)
References: Add references at CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
https://www.degruyter.com/view/j/cjot.2019.8.issue ... -0001.xml?format=INT (text/html)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:vrs:cjotou:v:8:y:2019:i:1:p:3-15:n:1
Access Statistics for this article
Czech Journal of Tourism is currently edited by Jiri Vystoupil
More articles in Czech Journal of Tourism from Sciendo
Bibliographic data for series maintained by Peter Golla ().