Efficiency of services in CEE countries—case study of Poland and Belarus

Skąpska Elżbieta () and Rollnik-Sadowska Ewa ()
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Skąpska Elżbieta: Białystok University of Technology, Faculty of Engineering Management, Department of Management, Economics and Finance, ul. Wiejska 45A, 15-351Białystok, Poland
Rollnik-Sadowska Ewa: Białystok University of Technology, Faculty of Engineering Management, Department of Management, Economics and Finance, ul. Wiejska 45A, 15-351Białystok, Poland

Economics and Business Review, 2020, vol. 6, issue 4, 118-133

Abstract: The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4—Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.

Keywords: efficiency; efficiency factors; services; service companies; CEE countries (search for similar items in EconPapers)
JEL-codes: D04 D22 F41 L84 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ecobur:v:6:y:2020:i:4:p:118-133:n:7

DOI: 10.18559/ebr.2020.4.7

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