Order picking and loading-dock arrival punctuality performance indicators for supply chain management: A case study

Marzialia Micaela, Rossit Daniel Alejandro () and Toncovicha Adrián
Additional contact information
Marzialia Micaela: Engineering Department, Universidad Nacional del Sur (UNS), Argentina
Rossit Daniel Alejandro: Engineering Department, Universidad Nacional del Sur (UNS), Argentina, INMABB, CONICET-UNS, Argentina
Toncovicha Adrián: Engineering Department, Universidad Nacional del Sur (UNS), Argentina

Engineering Management in Production and Services, 2022, vol. 14, issue 1, 26-37

Abstract: Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.

Keywords: supply chain management; key performance indicators; control; logistics; operations management (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/emj-2022-0003 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:ecoman:v:14:y:2022:i:1:p:26-37:n:4

DOI: 10.2478/emj-2022-0003

Access Statistics for this article

Engineering Management in Production and Services is currently edited by Joanna Ejdys

More articles in Engineering Management in Production and Services from Sciendo
Bibliographic data for series maintained by Peter Golla ().