Service model of smart tourism cities integrated with low-altitude technology

Luo Tian Yang ()
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Luo Tian Yang: Hezhou University, No.3261 Xiaohe Avenue, Babu District, Hezhou City, Guangxi Province, 542899, Guangxi, China

Engineering Management in Production and Services, 2025, vol. 17, issue 1, 92-110

Abstract: The purpose of this study is to propose a comprehensive service model for integrating low-altitude technology into Guangzhou’s smart tourism ecosystem. This model aims to address the critical technological, operational, and governance challenges faced by urban tourism systems, providing a scalable framework to enhance operational efficiency, visitor satisfaction, and collaborative management. The study employs a theoretical approach by developing a three-layered service model based on extensive literature analysis, policy review, and case studies of drone applications in tourism. The model comprises the Core Technology Layer, Service Application Layer, and Governance and Collaboration Layer, each of which incorporates specific influencing factors, such as R&D investments, operational efficiency, and policy support. The research identifies the critical role of low-altitude technology, including drones, AI, IoT, and big data platforms, in transforming urban tourism systems. The findings demonstrate how real-time data processing and seamless governance can enhance tourism services, such as monitoring, emergency response, and immersive experiences. Additionally, the study highlights the importance of collaboration among policymakers, businesses, and stakeholders in ensuring the sustainable implementation of low-altitude technology. This paper advances the theoretical understanding of integrating low-altitude technology into smart tourism cities by developing a structured service model. It enriches the academic discourse on urban tourism by addressing the interplay between technological innovation, service delivery, and regulatory frameworks, providing a foundational framework for future research. The proposed service model offers actionable insights for policymakers, urban planners, and businesses in Guangzhou and other urban tourism cities. By aligning technological infrastructure with service delivery and governance, the model provides a roadmap for improving operational efficiency, enhancing visitor experiences, and fostering public-private partnerships. It also offers guidance for addressing key challenges such as regulatory barriers, public acceptance, and cost-benefit considerations, paving the way for more efficient and sustainable tourism systems.

Keywords: service model; smart tourism; low-altitude technology (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ecoman:v:17:y:2025:i:1:p:92-110:n:1008

DOI: 10.2478/emj-2025-0008

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