Role of stakeholders leading to development of higher education services

Labanauskis Rimvydas () and Ginevičius Romualdas ()
Additional contact information
Labanauskis Rimvydas: Vilnius Gediminas Technical University, Faculty of Business Management, Lithuania
Ginevičius Romualdas: Vilnius Gediminas Technical University, Faculty of Business Management, Lithuania

Engineering Management in Production and Services, 2017, vol. 9, issue 3, 63-75

Abstract: In this article, a higher education institution (HEI) is analysed as an organisation performing under change conditions. In this context, needs and expectations of a wide range of university stakeholders are analysed. The aim of this article is to indicate the roles of stakeholders leading to the development of an HEI. Although Ishikawa’s cause-and-effect diagram is used when identifying possible causes of a problem, it can also be seen as a method that allows splitting the subject into separate parts, which are causally interrelated. During the research of the activity fields of the HEI and the boundaries related to its surrounding groups, the connections between different groups, their interests and expectations towards the activities of the HEI were determined. The article is prepared using the theoretical-analytical approach. It contains the analysis of the literature on HEI stakeholders, quality management systems and issues concerning the organisational development. The conclusions include insights and suggestions for further research on the ways an HEI can correspond to the needs of stakeholders.

Keywords: higher education institution (HEI); stakeholders; cause and effect; organisational development (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1515/emj-2017-0026 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:ecoman:v:9:y:2017:i:3:p:63-75:n:6

DOI: 10.1515/emj-2017-0026

Access Statistics for this article

Engineering Management in Production and Services is currently edited by Joanna Ejdys

More articles in Engineering Management in Production and Services from Sciendo
Bibliographic data for series maintained by Peter Golla ().