The Impact of Digital HRM Implementation on Public Sector Performance: A Quantitative Analysis of Service Delivery Efficiency

Amirova Aigerim, Iskendirova Saule (), Daueshova Aliya, Zhanseitov Azamat () and Abylasimov Murager
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Amirova Aigerim: Agency of the Republic of Kazakhstan for Civil Service Affairs, Astana, Kazakhstan
Iskendirova Saule: Academy of Public Administration under the President of the Republic of Kazakhstan, Astana
Daueshova Aliya: Institute of Human Resource Management of the Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Republic of Kazakhstan
Zhanseitov Azamat: Academy of Public Administration under the President of the Republic of Kazakhstan, Astana Kazakhstan
Abylasimov Murager: Head of Human Resources Management, Karaganda Buketov University, Karaganda

Economics, 2025, vol. 13, issue 3, 303-318

Abstract: This study investigates the extent to which digital HRM systems are implemented in public sector organizations and the assessment of the effectiveness of technology in enhancing organizational performance. Through quantitative analysis of survey data from managers (n=25), HR professionals (n=50), and employees (n=70), the research examines implementation success factors and their impact on service delivery. Findings reveal optimal ROI at moderate budget allocations (10-14%) and a strong correlation between implementation effectiveness and service quality (β=0.4058, p=0.001). Departments obtained between 19.8% and 25.1% increase in efficiency with system usability proved to have a strong positive correlation with perceived system use (r = 0.96). The study makes multiple theoretical and practical contributions by presenting proven implementation strategies and introducing the efficiency ratio to assess digitalization effectiveness in the public sector.

Keywords: Digital HRM; Public Administration; Kazakhstan; Service Delivery; Digitalization (search for similar items in EconPapers)
JEL-codes: J24 L86 M12 M15 O33 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:econom:v:13:y:2025:i:3:p:303-318:n:1015

DOI: 10.2478/eoik-2025-0067

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