The Role of Electronic Business in the Reengeneering and Integration of Business Processes

Milovanović Slavoljub (), Janaćković Tanja () and Stanković Jovica ()
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Milovanović Slavoljub: University of Nis, Faculty of Economics, Republic of Serbia
Janaćković Tanja: Higher Business School of Professional Studies, Leskovac, Republic of Serbia
Stanković Jovica: University of Nis, Faculty of Economics, Republic of Serbia

Economic Themes, 2017, vol. 55, issue 4, 539-560

Abstract: Electronic business leads to the reengineering of business processes in a company, which encompasses integrating processes through customer relationship management, supply chain management, and an enterprise resource planning system. The aim of the paper is to analyse the impact of electronic business on enterprise transformation through reengineering and integration of business processes. The significance of the research is to emphasise management problems and challenges encountered by companies due to electronic business and application of information technologies. The research applies an analytical method to examine the effects of electronic business on business processes. The main contribution of the research is to look at electronic business as an initiator and the cause of radical changes in business processes characterised as reengineering. By transforming their business practices into electronic business, companies make significant efforts in their restructuring in order to deal with the changes in the competitive environment. The basis of these efforts is a redesign and change of business processes. The conclusion is that introducing the Internet and Web-technologies in business does not require only a radical reengineering of existing basic business processes but also generation of new ones, which would support the new business environment.

Keywords: e-business; management; reengineering; CRM; SCM; ERP (search for similar items in EconPapers)
JEL-codes: M11 M15 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ecothe:v:55:y:2017:i:4:p:539-560:n:6

DOI: 10.1515/ethemes-2017-0030

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