The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations

Akyürek Suat (), Can Ülker and Kiliçalp Miray
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Akyürek Suat: Gümüşhane University, Vocational School of Social Sciences, Department of Hotel, Restaurant and Catering Services, Gümüşhane, TÜRKİYE
Can Ülker: Batman University, Vocational School of Hasankeyf, Department of Hotel, Restaurant and Catering Services, Batman, TÜRKİYE
Kiliçalp Miray: Independent Researcher

European Journal of Tourism, Hospitality and Recreation, 2023, vol. 13, issue 2, 142-153

Abstract: This study investigates the mediating role of work engagement in the correlation between employees’ interpersonal adaptability and their ability to cope with uncertain and unpredictable work situations. Data were collected from 502 people working in the food and beverage departments of five-star hotels in Türkiye through a questionnaire. The features of the items of the constructs in the research model were tested by applying the SPSS/AMOS 22.0 software structural equation analysis package with the maximum likelihood (ML) method of estimating with a two-step approach. The results show that interpersonal adaptability has a positive impact on dealing with uncertain and unpredictable work situations, and work engagement has a substantial effect. Moreover, interpersonal adaptability has a positive impact on work engagement. In the light of the findings obtained from this research, theoretical contributions and practical suggestions are presented to practitioners and researchers.

Keywords: Adaptability; Interpersonal Adaptability; Work Engagement; Food and Beverage Department Employee; Türkiye (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ejothr:v:13:y:2023:i:2:p:142-153:n:1

DOI: 10.2478/ejthr-2023-0012

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