Job insecurity and employee anxiety as predictors of compulsory citizenship behaviour: Psychological resilience as a mediator

Alola Uju Violet, Echebiri Chukwuemeka () and Egeli Serdar
Additional contact information
Alola Uju Violet: Uju Violet Alola, Department of Tourism Guidance, Faculty of Economics, Administrative and Social Sciences, Istanbul Gelisim University, Turkey
Echebiri Chukwuemeka: Department of Organisation, Leadership and Management, Inland School of Business and Social Sciences, University of Inland Norway, Lillehammer Campus
Egeli Serdar: Department of Tourism Guidance, Faculty of Economics, Administrative and Social Sciences, Istanbul Gelisim University, Turkey

European Journal of Tourism, Hospitality and Recreation, 2025, vol. 15, issue 1, 105-119

Abstract: The global business environment has recently faced disruptions, namely the COVID-19 lockdown and artificial intelligence. Sometimes, organisations leverage these disruptions to stoke uncertainty and demand more from their employees. This paper investigated the role of job insecurity and employee anxiety as antecedents of compulsory citizenship behaviour and the role of psychological resilience as a mediator in the face of these disruptions. We adopted a convenience sample approach, collecting data from 380 respondents who were employees in the hotel sector in Turkey. Analyses were performed using structural equation modelling on SPSS AMOS. The findings show that job insecurity and employee anxiety have a negative relationship with psychological resilience and compulsory citizenship behaviour. In contrast, psychological resilience has a positive association with compulsory citizenship behaviour. We also found that psychological resilience mediates the relationships between job insecurity, employee anxiety, and compulsory citizenship behaviour. The results have both theoretical and practical implications. They suggest that organisations should not leverage on uncertainties and disruptions that might trigger feelings of job insecurity or anxiety to stoke compulsory citizenship behaviour, since this could be counterproductive.

Keywords: Job insecurity; employee anxiety; psychological resilience; compulsory citizenship behaviour (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/ejthr-2025-0008 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:ejothr:v:15:y:2025:i:1:p:105-119:n:1008

DOI: 10.2478/ejthr-2025-0008

Access Statistics for this article

European Journal of Tourism, Hospitality and Recreation is currently edited by Joanna Kosmaczewska

More articles in European Journal of Tourism, Hospitality and Recreation from Sciendo
Bibliographic data for series maintained by Peter Golla ().