Characteristics of Trust in Personal Financial Planning*

Cull Michelle () and Sloan Terry
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Cull Michelle: Western Sydney University, Sydney, Australia
Sloan Terry: School of Business, Western Sydney University, Sydney, Australia

Financial Planning Research Journal, 2016, vol. 2, issue 1, 12-35

Abstract: This Australian study utilises quantitative and qualitative research planning. Affective characteristics of trust were found to be essential to the client-adviser relationship. Increased legislation and specific behavioural and technical competencies of advisers were also found to build consumer trust in financial advice. The study’s results provide guidance to financial advisers with regards to the skills and factors that build and maintain trust with clients. This may lead some advisers to engage in additional training or education programs to improve specific skills, or to reconsider the way they interact with clients.

Keywords: Financial advice; Financial planning; Competencies; Trust (search for similar items in EconPapers)
JEL-codes: A22 D14 G20 I23 M49 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:finprj:v:2:y:2016:i:1:p:12-35:n:1001

DOI: 10.2478/fprj-2016-0001

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