Shaping the Competencies and Behaviour of the Insurance Companies’ Employees in the Process of Creating the Relations with Customers

Grzebieniak Andrzej ()
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Grzebieniak Andrzej: University of Warmia and Mazury in Olsztyn Faculty of Economics The Department of Social Policy and Insurance 4 Oczapowskiego Street, 10-340 Olsztyn, Poland

Folia Oeconomica Stetinensia, 2012, vol. 11, issue 1, 140-151

Keywords: employee’s competences; relations with clients; satisfaction of insurance companies’ clients (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:foeste:v:11:y:2012:i:1:p:140-151:n:6

DOI: 10.2478/v10031-012-0014-9

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