Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales

Markowicz Iwona
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Markowicz Iwona: Faculty of Economics and Management, University of Szczecin, Mickiewicza 64, 71-101 Szczecin

Folia Oeconomica Stetinensia, 2009, vol. 8, issue 1, 57-70

Abstract: Satisfaction of workers employed in a Local Government Units (LGU) has the influence on the image of the office as an organisational unit that provides services to the public. There is a relation between the employee and the customer satisfaction. The aim of the article is to present the application of the importance-performance and the SERVQUAL scales in the evaluation of the employee satisfaction. Presented research results are a part of the project carried out in the West Pomeranian province.

Keywords: local government; job satisfaction; marketing; scales; local government; job satisfaction; marketing; scales (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:foeste:v:8:y:2009:i:1:p:57-70:n:7

DOI: 10.2478/v10031-009-0021-7

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