Quality Gaps in Higher Education from the Perspective of Students

Grudowski Piotr () and Szczepańska Katarzyna ()
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Grudowski Piotr: Gdańsk University of Technology, Faculty of Management and Economics, Gdańsk, POLAND
Szczepańska Katarzyna: Warsaw University of Technology, Faculty of Management, Warsaw, POLAND

Foundations of Management, 2021, vol. 13, issue 1, 35-48

Abstract: The presented research work relates to the category of quality in higher education. This article aims to present the determinants of the quality of education in the context of international standards. The background of the considerations is the Bologna Declaration and the European Higher Education Area. The results of the research carried out with the use of the nominal group method and the data analysis carried out based on the SERVQUAL model for education revealed groups of quality determinants that are not included in the standards of internal quality assurance. It has been found that the principle of autonomy of universities in the European Higher Education Area is a sufficient basis to include the determinants of the quality of education identified by internal stakeholders of a given university in the internal quality of education assurance system.

Keywords: quality; quality of education; standards of quality assurance in higher education; SERVQUAL in higher education (search for similar items in EconPapers)
JEL-codes: I23 I28 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:founma:v:13:y:2021:i:1:p:35-48:n:3

DOI: 10.2478/fman-2021-0003

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