Evaluation of the Effects of Quality Management System Improvement

Szczepańska Katarzyna and Urbaniak Maciej
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Szczepańska Katarzyna: Faculty of Management, Warsaw University of Technology, Warsaw, Poland
Urbaniak Maciej: Faculty of Management, University of Lodz, Lodz, Poland

Foundations of Management, 2011, vol. 3, issue 1, 97-108

Abstract: The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.

Keywords: quality management; audits; effectiveness of processes best practice analysis; benchmarking; quality costs; self - assessment; quality awards; quality management; audits; effectiveness of processes best practice analysis; benchmarking; quality costs; self - assessment; quality awards (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:founma:v:3:y:2011:i:1:p:97-108:n:7

DOI: 10.2478/v10238-012-0038-3

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