The Modern Marketing Dashboard: Back to the Future

Pauwels Koen and Reibstein David J.
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Pauwels Koen: Distinguished Professor of Marketing and Co-Founder of the DATA Initiative D’Amore-McKim School of Business at Northeastern University, Boston
Reibstein David J.: The William S. Woodside Professor and Professor of Marketing The Wharton School, University of Pennsylvania, Philadelphia

NIM Marketing Intelligence Review, 2023, vol. 15, issue 1, 10-17

Abstract: An effective dashboard integrates data, processes and viewpoints to show what happened, why it happened and what could happen with the right remedial action. It serves as a communication tool for what is important to the organization and helps to align all parties to the right objectives. It also serves as an aid in decision-making and goal attainment and the pathway to get there. The dashboards of the future need to be dynamic and constantly adapting to changing market conditions. They should include the long-term effects of marketing spending. Artificial intelligence has already made great strides in automating parts of dashboard development and can write out human language stories based on statistical evidence. AI can generate graphs and allow dashboard users to verbalize hypotheses to be tested in follow-up research.

Keywords: Dashboards; Metrics; Marketing Accountability; Performance Drivers; Decision-Making (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:gfkmir:v:15:y:2023:i:1:p:10-17:n:2

DOI: 10.2478/nimmir-2023-0002

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