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Misselling consumer awareness study – Circumstances surrounding the occurence of misselling

Martysz Czesław Bartłomiej () and Rakowski Jan Piotr
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Martysz Czesław Bartłomiej: Collegium of Management and Finance, SGH Warsaw School of Economics, Warsaw, Poland.

International Journal of Management and Economics, 2021, vol. 57, issue 2, 121-137

Abstract: Misselling is the sale of financial services that do not meet the needs of consumers or in the manner or the way they are sold, which is not appropriate to the nature of those services. The first aim of this article is to characterise the misselling phenomenon and present the most important circumstances surrounding its occurrence. The second aim is to examine the level of consumers’ awareness and knowledge of misselling and to show way to protect against misselling, among which the most important postulate is to increase the level of consumers’ financial education. The promotion of financial education could improve consumers’ sense of security, improve the degree of adjustment of financial services to consumer requirements, strengthen the awareness of the assistance that consumers can receive from public institutions and positively contribute to the activity of Poles on the financial market.

Keywords: consumer rights awareness; financial services; misselling; Poland; survey (search for similar items in EconPapers)
JEL-codes: G20 G23 G28 (search for similar items in EconPapers)
Date: 2021
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DOI: 10.2478/ijme-2021-0007

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