Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Secinaro Silvana (), Brescia Valerio (), Iannaci Daniel () and Barreca Manuela ()
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Secinaro Silvana: Department of Management, University of Turin, Turin, Italy
Brescia Valerio: Department of Management, University of Turin, Turin, Italy
Iannaci Daniel: Department of Management, University of Turin, Turin, Italy
Barreca Manuela: Università della Svizzera Italiana (USI), Lugano, Switzerland

Journal of Intercultural Management, 2021, vol. 13, issue 3, 20-46

Abstract: Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.

Keywords: smart city; hybrid organization; inter-institutional; index; Lugano; Turin (search for similar items in EconPapers)
JEL-codes: H11 H77 H79 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:joinma:v:13:y:2021:i:3:p:20-46:n:3

DOI: 10.2478/joim-2021-0065

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