Desired Outcomes Through Deliberate Design: How the Communication Perspective Enhances Organizational Development

Chetro-Szivos John (), Baldelli Sarah and Santon Colleen
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Chetro-Szivos John: Clark University, United States of America
Baldelli Sarah: Clark University, United States of America
Santon Colleen: Clark University, United States of America

Journal of Intercultural Management, 2016, vol. 8, issue 3, 25-53

Abstract: The study includes an analysis and results of a Deliberately Developmental Organization (DDO) effort in an academic department. In this studyKegan and Lahey’s conception of a DDO is coupled with the Circular Questioning technique to deepen the intensity of the employees’ participation. The ultimate goal of a DDO is to enhance the employees’ personal development and thus improve the organization. The authors point to the communication perspective as a way to understand the centrality of dialogue in the DDO process. It was found that Circular Questioningas a means of intervention allowed the members to generate new thoughts and actionsthus building an understanding of their interdependence. It was clear their communication acted as a constitutive force, shaping the lives of the interactants and their future understanding and work in the organization.

Keywords: Deliberately Developmental Organization (DDOO; Circular Questioning; communication perspective; joint action; organizational development; adaptive skills; systems orientation (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:joinma:v:8:y:2016:i:3:p:25-53:n:2

DOI: 10.1515/joim-2016-0015

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