Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

Topolšek Darja () and Dragan Dejan ()
Additional contact information
Topolšek Darja: University of Maribor/Faculty of Logistics, Celje, Slovenia
Dragan Dejan: University of Maribor/Faculty of Logistics, Celje, Slovenia

Logistics, Supply Chain, Sustainability and Global Challenges, 2016, vol. 7, issue 1, 1-17

Abstract: The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of relationships between the agencies’ external integration with other supply chain members on one side, and the efficiency of the agencies on the other. The data envelopment analysis is applied for the estimation of efficiencies, while the structural equation modelling (SEM) is conducted for identification of possible integration impacts on the efficiency. Results show that integration with other supply chain members indeed has some positive impacts on the agencies’ efficiency. Also, the developed SEM model implies that in-depth forms of collaboration would enable more effective exploitation of the identified relations between the integration and efficiency of the agencies. This finding could be an important guideline for the agencies’ management in the sense of achieving more satisfied customers and bigger profits, as well as reduced operational costs.

Keywords: Tourism industry; Tourism supply chains; External integration; Travel agencies’ efficiency; Data envelopment analysis; Structural equation modelling (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1515/jlst-2016-0001 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:losutr:v:7:y:2016:i:1:p:1-17:n:1

DOI: 10.1515/jlst-2016-0001

Access Statistics for this article

Logistics, Supply Chain, Sustainability and Global Challenges is currently edited by Maja Fošner

More articles in Logistics, Supply Chain, Sustainability and Global Challenges from Sciendo
Bibliographic data for series maintained by Peter Golla ().