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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

Šepetienė Ramunė (), Čiubrinskienė Rasa () and Ruževičius Juozas ()
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Šepetienė Ramunė: Kokybės vadybos magistrantė, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Saulėtekio al. 9, II rūmai, LT-10222 Vilnius, Lithuania
Čiubrinskienė Rasa: Vadybos administratorė, Kardiologijos institutas, Lietuvos sveikatos mokslų universitetas. Adresas: Sukilėlių 15, LT-50157 Kaunas, Lithuania
Ruževičius Juozas: habil. dr., profesorius, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Adresas: Saulėtekio al. 9, II rūmai, LT-10222 Vilnius, Lithuania

Management of Organizations: Systematic Research, 2017, vol. 77, issue 1, 153-167

Abstract: The article presents analysis of scientific literature review and the example of practical calculation of quality costs. Attention is paid to the demand of structuring company’s costs through the correlation of its quality costs and maturity of quality in the context of standardisation of services.

Keywords: quality costs; maturity of quality; standardisation; management development (search for similar items in EconPapers)
Date: 2017
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