Evaluation of Employee-Customer Relations in Social Organisations

Gečienė Jolita () and Silevičiūtė Giedrė ()
Additional contact information
Gečienė Jolita: PhD, affiliated lecturer at Mykolas Romeris University, Institute of Management and Political Science, Lithuania. Address: Ateities g. 20, LT-08303 Vilnius, Lithuania. Phone: +370 61458926.
Silevičiūtė Giedrė: Master of Mykolas Romeris University Institute of Education and Social Work, Lithuania. Address: Ateities g. 20, LT-08303 Vilnius, Lithuania. Phone: +370 62296266.

Management of Organizations: Systematic Research, 2024, vol. 91, issue 1, 37-52

Abstract: The article reveals the problems of employee-customer relations in social organisations, identifies the principles of employee-customer relations that influence the activities of organisations in complex conditions of external and internal circumstances. The article defines the importance of the professionalism of the employee in the development of mutual relations with the client, in the creation of a certain system of communication, which contributes to the successful operation of a social service organisation. The qualitative research reveals the importance of the relationship between employees and clients in a social service organisation. The research was carried out using a semi-structured interview method, which enabled a more targeted approach to the problem. The research involved 5 subjects – social workers. The results of the study allow a deeper understanding of the importance of the relationship between the worker and the client for the functioning of social service organisations.

Keywords: employee-customer; communication; social organisations (search for similar items in EconPapers)
Date: 2024
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/mosr-2024-0003 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:morgsr:v:91:y:2024:i:1:p:37-52:n:1003

DOI: 10.2478/mosr-2024-0003

Access Statistics for this article

Management of Organizations: Systematic Research is currently edited by Giedrius Jucevičius

More articles in Management of Organizations: Systematic Research from Sciendo
Bibliographic data for series maintained by Peter Golla ().