Challenges to Business Excellence: Some Empirical Evidence

Brown Alan
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Brown Alan: Head, School of Management & Ex-Dean of the Faculty of Business and Public Management, Edith Cowan University, Western Australia

Nang Yan Business Journal, 2014, vol. 1, issue 1, 76-82

Abstract: The business excellence models are used by many organisations around the world as a strategic driver for business improvement and in some cases as the basis for applications for awards based on the models. These include the Baldrige, EFQM, Australian Business Excellence Framework and many other national and regional models. Whilst many award recipients showcase their achievements, comparatively little is known about the challenges and impediments they face in reaching and sustaining high levels of success as evidenced by winning awards. This paper seeks to identify challenges faced by examining the experience of a sample of Australian Business Excellence Award winners. Findings suggest that the primary challenges include; leadership support, drive and consistency throughout the organisation and communicating strategy and making it meaningful for people at all levels. The study also found variability in challenges across organisations.

Keywords: Business excellence; sustaining; quality; challenges; Australia (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:nybujo:v:1:y:2014:i:1:p:76-82:n:11

DOI: 10.2478/nybj-2014-0011

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