Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong

Tsoi Vincent F. K., Chan C. C., Lau Y. W. and Tang Heyman
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Tsoi Vincent F. K.: Adjunct Lecturer, HKBC, HKSAR
Chan C. C.: Department Operations Manager, Tuen Mun Hospital, HKSAR
Lau Y. W.: Registered Nurse, Tuen Mun Hospital, HKSAR
Tang Heyman: Ward Manager, Tuen Mun Hospital, HKSAR

Nang Yan Business Journal, 2014, vol. 2, issue 1, 81-94

Abstract: 5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.

Keywords: Hospital Emergency Service; Quality Assurance; 5-S; Hospital Operations; Sustainable Excellence; ACHS; Triage (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:nybujo:v:2:y:2014:i:1:p:81-94:n:8

DOI: 10.2478/nybj-2014-0028

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