Organizational Culture and Scale Development: Methodological Challenges and Future Directions

Bavik Ali () and Duncan Tara ()
Additional contact information
Bavik Ali: Macau University of Science & Technology, Macau SAR
Duncan Tara: University of Otago, New Zealand

Nang Yan Business Journal, 2014, vol. 3, issue 1, 55-66

Abstract: Defining and measuring organizational culture (OC) is of paramount importance to organizations because a strong culture could potentially increase service quality and yield sustainable competitive advantages. However, such process could be challenging to managers because the scope of OC has been defined differently across disciplines and industries, which has led to the development of various scales for measuring OC. In addition, previously developed OC scales may also not be fully applicable in the hospitality and tourism context. Therefore, by highlighting the key factors affecting the business environment and the unique characteristics of hospitality industry, this paper aims to align the scope of OC closely with the industry and to put forth the need for a new OC scale that accurately responds to the context of the hospitality industry.

Keywords: Organizational culture; hospitality industry; scale development; organizational culture scales; L83 (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1515/nybj-2015-0005 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:nybujo:v:3:y:2014:i:1:p:55-66:n:5

DOI: 10.1515/nybj-2015-0005

Access Statistics for this article

Nang Yan Business Journal is currently edited by Horace Ho

More articles in Nang Yan Business Journal from Sciendo
Bibliographic data for series maintained by Peter Golla ().