Model of Knowledge Management Factors and their Impact on the Organizations’ Success

Kozjek Domen () and Ovsenik Marija ()
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Kozjek Domen: Faculty of Organization Studies Novo mesto, Novi trg 5, 8000 Novo mesto, Slovenia
Ovsenik Marija: Alma Mater Europaea ECM, Slovenska 17, 2000 Maribor, Slovenia

Organizacija, 2017, vol. 50, issue 2, 112-131

Abstract: Purpose: The purpose of this research is to identify the factors of knowledge which have a significant impact on the outcome (measured as value added per employee) of the company. The existence, long-term survival, profitability, etc. of the company depends on the competitiveness of the products and services (regardless of industry or economic branch). Transformation of “raw materials” into competitive products is possible only with the knowledge of employees. Therefore, it is necessary to identify the factors of knowledge which can influence a positive result of the company.Methodology: We reviewed the relevant literature in the field of knowledge management. On this basis, we summarized the factors of knowledge. We performed a survey among the 69 largest Slovenian commercial companies (public and banking sectors excluded). Based on the research, we developed a regression model of value added per employee in euros.Results: The study showed that, of all factors studied, motivation in the form of assessing employees’ performance has the largest positive correlation with the value added per employee. Furthemore, training for the performance, the use of technological tools and organizational climate can bring significant value added per employee. The most important factor that affects the value added per employee is the industry branch which the company deals with. The factors which follow are the simplicity of using IT tools and the example that the managers give to the employees.Conclusion: A model of knowledge management factors helps to identify which knowledge factors should be given priority to for increasing the company’s performance. The model also considers the industry in which the company operates.

Keywords: Knowledge management; knowledge factors; human capital (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:organi:v:50:y:2017:i:2:p:112-131:n:3

DOI: 10.1515/orga-2017-0008

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