Interdependence of Nursing Staff Work Engagement, Quality of Workplace Relationships and Patient Safety

Maze Hilda (), Zorič Sanja (), Rosi Bojan () and Lobnikar Branko ()
Additional contact information
Maze Hilda: University of Maribor, Faculty of Logistics, Slovenia
Zorič Sanja: Krankenhaus der Barmherzigen Schwestern. Linz. Austria
Rosi Bojan: University of Maribor, Faculty of Logistics, Slovenia
Lobnikar Branko: University of Maribor, Faculty of Criminal Justice and Security & Faculty of Health Sciences, Slovenia

Organizacija, 2023, vol. 56, issue 2, 125-137

Abstract: Background and Purpose Quality within a healthcare system does not comprise only actions defined through certificates or required by law, standards and protocols; it is also defined by the well-being of healthcare workers on the one hand and patients on the other. The purpose paper is to analyse the link between the engagement of nurses and factors related to enhancing patient quality and safety. Methods The research involved 206 nursing employees from Slovenia’s general hospitals. The questionnaire consists of four sections: employee engagement, the measure of self-efficacy, statements referring to various tools and methods that are used in nursing in daily work and that contribute to the quality of work, interpersonal relationships in the workplace between different professional groups within medical treatment, and attitude towards changes. Results Compared to other professions, nursing employees showed an above-average level of engagement. Younger respondents were more engaged in their work, and their self-efficacy level was higher. The frequency of using tools intended to enhance the quality of nursing correlates statistically typically and positively with self-efficacy, engagement and willingness to accept change. The analysed factors are interdependent. Engagement results from workplace interactions; employees who feel better in their workplace will be more oriented towards the future, be more open to innovation, and use various tools and approaches to enhance the work’s quality. Conclusion Analysed concepts are closely connected and interdependent. The findings are essential for the successful and efficient management of hospitals and for ensuring patient quality and safety.

Keywords: Nursing; Patient; Engagement; Quality; Safety; Self-efficacy (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/orga-2023-0009 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:organi:v:56:y:2023:i:2:p:125-137:n:3

DOI: 10.2478/orga-2023-0009

Access Statistics for this article

Organizacija is currently edited by Jože Zupančič

More articles in Organizacija from Sciendo
Bibliographic data for series maintained by Peter Golla ().