Housing Comfort and Residential Satisfaction Relationship: Management Services as Mediator

Azian Fatin Umaira Muhamad (), Kamal Ernawati Mustafa (), Onubi Hilary Omatule () and Hamzah Ezdihar ()
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Azian Fatin Umaira Muhamad: Centre for Research in Development, Social & Environment, Faculty of Social Sciences & Humanities, Universiti Kebangsaan Malaysia, Lingkungan Ilmu, 43600 Bangi, Selangor, Malaysia
Kamal Ernawati Mustafa: School of Housing, Building and Planning, Universiti Sains Malaysia, Jalan Universiti, 11700 Gelugor, Pulau Pinang, Malaysia
Onubi Hilary Omatule: Faculty of Civil Engineering Technology, Universiti Malaysia Perlis, Exit Lebuhraya Changlun - Kuala Perlis, 02600 Arau, Perlis, Malaysia
Hamzah Ezdihar: Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia, alan Sultan Yahya Petra, 54100 Kuala Lumpur, Malaysia

Real Estate Management and Valuation, 2025, vol. 33, issue 3, 114-126

Abstract: Studies have mentioned the importance of management services in managing high-rise residential buildings. This role also aligns with the rules and regulations mentioned in the Strata Management Act 2013. However, the role of management in influencing the relationship between housing comfort and residential satisfaction also remains incoherent. This article aims to examine the role of management services in mediating the relationship between housing comfort indicators and residential satisfaction. The indicators of housing comfort include indoor air quality, visual comfort, thermal comfort and noise. A survey was conducted to obtain data from residents of medium-cost high-rise residential buildings surrounding the Capital City in Malaysia which are Johor Bharu, Johor, Shah Alam, Selangor and Georgetown, Pulau Pinang. The approach of partial least squares structural equation modelling (PLS-SEM) was used. The results indicate that management services only partially mediate the relationship between indoor air quality and residential satisfaction. The findings contribute to a better understanding of the management services viewpoint on residents of medium housing especially related to housing comfort. Additionally, this study makes a practical contribution in terms of increased awareness for developers, government, housing management, and residents when it comes to housing comfort and management for human well-being in high-rise residential buildings.

Keywords: management services; housing comfort; residential satisfaction; mediating effect; PLS-SEM (search for similar items in EconPapers)
JEL-codes: D49 R31 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:remava:v:33:y:2025:i:3:p:114-126:n:1010

DOI: 10.2478/remav-2025-0030

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