Claim and Continuous Improvement

Paulová Iveta and Meravá Miroslava
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Paulová Iveta: Faculty of Material Science and Technology, Institute of Production Engineering, Management and Quality, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic
Meravá Miroslava: Faculty of Material Science and Technology, Institute of Production Engineering, Management and Quality, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic

Research Papers Faculty of Materials Science and Technology Slovak University of Technology, 2010, vol. 18, issue 28, 95-100

Abstract: The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.

Keywords: claim; continuous improvement; customer; claim; continuous improvement; customer (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:repfms:v:18:y:2010:i:28:p:95-100:n:12

DOI: 10.2478/v10186-010-0012-4

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