Quality in Service Management System According to ISO 20000

Šrubařová Ružena ()
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Šrubařová Ružena: Institute of Industrial Engineering, Management and Quality, Faculty of Materials Science and Technology, Slovak University of Technology, Paulínska 16, 917 24 Trnava, Slovak Republic

Research Papers Faculty of Materials Science and Technology Slovak University of Technology, 2012, vol. 20, issue Special-Number, 126-130

Abstract: ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Keywords: service management system; ISO 20000; standard; processes; certification; integration; the best practices; quality; service provider; service requirements; specification (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:repfms:v:20:y:2012:i:special_number:p:126-130:n:17

DOI: 10.2478/v10186-012-0021-6

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