Business Process Modelling as a Critical Success Factor in Implementing an ERP System

Štemberger Mojca, Vukšić Vesna and Kovačič Andrej
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Štemberger Mojca: Faculty of Economics, University of Ljubljana
Vukšić Vesna: Faculty of Economics and Business - Zagreb, University of Zagreb
Kovačič Andrej: Faculty of Economics, University of Ljubljana

South East European Journal of Economics and Business, 2009, vol. 4, issue 2, 89-96

Abstract: Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type are unsuccessful, mostly due to their complexity being underestimated. The purpose of the paper is twofold: (1) to analyse the critical success factors (CFSs) of ERP implementation projects and (2) to propose a framework based on a composite approach to ERP systems implementation. A special emphasis is given to business process modelling, because the key to the successful choice, implementation and usage of an ERP system is the fit of planned processes in an organisation with processes implemented in the solution. The paper also presents some results of empirical investigation in the field of ERP implementation.

Keywords: enterprise resource planning (ERP) systems; critical success factors (CFSs); implementation; framework; business process modelling; enterprise resource planning (ERP) systems; critical success factors (CFSs); implementation; framework; business process modelling (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:seejeb:v:4:y:2009:i:2:p:89-96:n:5

DOI: 10.2478/v10033-009-0014-3

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South East European Journal of Economics and Business is currently edited by Adnan Efendic, Vesna Babić-Hodović and Aziz Šunje

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