Offshore Business Process Outsourcing

Retová Janette and Pólya Attila
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Pólya Attila: Faculty of Commerce, Department of Business Information Technology, University of Economics in Bratislava, Dolnozemská cesta 1, 852 35 Bratislava

Studia Commercialia Bratislavensia, 2011, vol. 4, issue 15, 451-457

Abstract: This paper focuses on the relatively new growing industry of offshore business process outsourcing, which has provided developing countries with literate language and information technology skilled workforce with an excellent global business opportunity. The main advantages to business process outsourcing, cost versus quality and other reasons for choosing offshore outsourcer and the challenge of high industry attrition rates are briefly analysed here.

Keywords: Business process outsourcing (BPO); offshore outsourcing; information and communication technologies (ICT); globalization; e-work (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:stcomb:v:4:y:2011:i:15:p:451-457:n:2

DOI: 10.2478/v10151-011-0009-9

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