Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries

Samul Joanna (), Skapska Elzbieta and Pankov Dmitrij
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Samul Joanna: Bialystok University of Technology, Poland
Skapska Elzbieta: Bialystok University of Technology, Poland
Pankov Dmitrij: Belarusian State Economic University, Belarus

Studia Universitatis Babeș-Bolyai Oeconomica, 2019, vol. 64, issue 1, 3-15

Abstract: Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.

Keywords: competences of employees; knowledge-intensive business services; human capital (search for similar items in EconPapers)
JEL-codes: M12 M51 M54 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:subboe:v:64:y:2019:i:1:p:3-15:n:1

DOI: 10.2478/subboec-2019-0001

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