Corporate Social Responsibility and Organizational Performance: Mediating Role of Employee Job Satisfaction

YuSheng Kong, Ali Shaibu, Akeji Alhassan Alolo Abdul-Rasheed, Musah Abdul-Aziz Ibn and Ismaila Musah
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YuSheng Kong: Jiangsu University ZHENJIANG, JIANGSU China.
Ali Shaibu: Jiangsu University ZHENJIANG, JIANGSU China.
Akeji Alhassan Alolo Abdul-Rasheed: Tamale Technical University- Ghana.
Musah Abdul-Aziz Ibn: Tamale Technical University- Ghana.
Ismaila Musah: Jiangsu University ZHENJIANG, JIANGSU China.

Zagreb International Review of Economics and Business, 2021, vol. 24, issue 2, 135-157

Abstract: The study assesses the relationship between corporate social responsibility (CSR) and organizational performance of the companies listed on Ghana Stock Exchange (GSE). It further investigates the mediating effects of employee satisfaction on the relationship between CSR and OP. The survey data was collected from 246 responses, comprising junior and senior staff, senior level managers who are in charge of the day-to-day running of the companies and they are in the position to provide adequate and sufficient information with regards to the companies. A SmartPLS (version 3.2.3) was used to analyse the data. The findings of the study show that CSR activities significantly and positively influence organizational performance. This influence is found to be pronounced especially when CSR activities are deliberately exercised toward internal stakeholders. A positive relationship was found between CSR and ESAT, while ESAT also influence OP positively.

Keywords: Corporate Social Responsibility; Employee Job Satisfaction; Organisational Performance (search for similar items in EconPapers)
JEL-codes: L25 M12 M14 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:zirebs:v:24:y:2021:i:2:p:135-157:n:1007

DOI: 10.2478/zireb-2021-0014

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