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Advancing public sector performance analysis

Carolyn Heinrich

Applied Stochastic Models in Business and Industry, 2008, vol. 24, issue 5, 373-389

Abstract: Recent reforms intended to promote more accountable and responsive government have increased public attention to performance analysis and accelerated the production and use of information on agency performance and public program outcomes. Drawing from cases and empirical studies, this presentation considers questions about what should count as evidence, how it should be communicated, who should judge the quality and reliability of evidence and performance information, and how to achieve a balance between processes that produce rigorous information for decision making and those that foster democratic governance and accountability. Promising directions are suggested for efforts to improve government effectiveness through the use of more rigorous information in decision making, along with acknowledgment of the limitations and risks associated with such efforts. Copyright © 2008 John Wiley & Sons, Ltd.

Date: 2008
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